Shipping & Returns

Thank you for choosing QBQVET for your veterinary rapid test needs. We are committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our Shipping and Return Policy.

Shipping Information

Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the date of purchase.

Shipping Methods: We ship via USPS. Delivery typically takes 2-4 business days.

Shipping Costs: Shipping costs are calculated based on your order's destination, size, and weight. You can view the shipping cost during the checkout process before finalizing your purchase.

Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

Return Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with our product, we offer a straightforward return policy.

Product Returns: You may return a product for a refund within 7 days of receiving your order. To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging.

Return Process: To initiate a return, please contact our Customer Support team at info@qbqvet.com within the 7-day return period. Our team will provide you with instructions on how to complete the return process.

Refund: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after we have received and inspected the returned product.

Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return label.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Questions? Call (248) 315-0741 or email info@qbqvet.com.